Who Is Your Account Manager

Who Is Your Account Manager

Your Account Manager is your contact at RateHawk who is responsible for you and the growth of your business. He or she is your friend and acts as a one-stop-shop that you can contact whenever you have a question.

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Your Account Manager will be assigned as soon as you register and will support you with such important matters as:

  • Your system training. Please contact your account manager if you have any questions regarding how to work with our system. Our Account Managers will also be happy to train and support other users in your business;
  • Your contract settings. Whether you need to set up group orders or change your company’s legal information, your Account Manager can help;
  • Financial matters and payment queries, credit limits or deposits.

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Press the button “Support” in the right corner of your account home screen to find out who is your Account Manager.

Ways of contacting the account manager

  • Email;
  • Phone;
  • Skype;
  • WhatsApp.

Please remember that the account manager’s overriding purpose is to make the agent’s work easier and accommodation bookings (or any other accommodation operation) instantaneous.

Here’s to more clients and more bookings!

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