Introduction to Mid-Offices and How They Help You Work More Effectively

Introduction to Mid-Offices and How They Help You Work More Effectively

When you work with more than one supplier, it can be time-consuming and inconvenient to manage all the orders manually. We explain how to set up processes and save time thanks to mid-offices!

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How a mid-office works

A mid-office is an accounting system to which bookings from diverse suppliers are downloaded. If you work with a mid-office then you don’t need to access different online accounts. All the booking information will be stored together. For example, in just a couple of clicks you can check the payment status for invoices from all suppliers at the same time or download a full list of bookings for a particular date, destination or other chosen parameters.

A mid-office also provides additional functionality: for example, downloading reports on all suppliers and services, credit limit monitoring, client segmentation or a task manager for the agency’s staff.

This is how the list of invoices appears in the financial section of the TINA mid-office. Screenshot: dcsplus

Examples of mid-offices:

  • Sapeig;
  • TINA;
  • Sakura;
  • Mag Travel.

Here at RateHawk we have already integrated popular mid-offices into our system and continue to connect new ones. If you want to download orders from our system to a mid-office of your choice then please contact your account manager. Connection may take from one to a few days — we discuss options for this in a separate article. 


Integrating with a mid-office can make working with RateHawk even more convenient! As a reminder, our partners can choose from 1,800,000 accommodation options around the world, air tickets, transfers and other travel services.

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