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2 minutes readWhat does the FIT department do
- Finds a hotel according to the specified parameters, even if it is not on the RateHawk.com website.
- Requests the required room category with a specific view from the window and special services.
- Composes a program of stay.
- Orders ground services, excursions, transfers.
- Rents conference halls/meeting rooms.
- Orders dinners/banquets.
Simply put, FIT managers do everything possible to ensure that your client gets what they want and is kept happy.
How does the FIT department work
Consider a simple example. The client plans to stay at the same hotel often. To make sure they are guaranteed to get the best conditions, FIT managers:
- Contact the hotel.
- Discuss the terms of stay.
- Agree on the most favorable conditions for your client.
- Sign an agreement.
As a result, your client receives the best rates, a guarantee of a successful stay and a personalized approach to their requests instead of legal and organizational issues.
Benefits of working with the FIT department
- Work based on a contract signed upon registration in the RateHawk system.
- Payment in the contract currency for any hotel.
- Fixing the rate in the contract currency.
- Closing documents
- 1% of turnover is returned in the form of points – RateHawk loyalty program bonus points. 1 point = 1 contracted currency unit.
There is no need to sign any additional contracts when working with the FIT department – the contract that you signed when registering with the RateHawk.com system is sufficient.
As practice shows, the FIT department is irreplaceable in complex tasks – when a client needs an individual approach. This saves you time and effort. To use the service, just leave a request on the website and wait for the manager’s response. On average, it takes only 1-2 hours to clarify the hotel conditions and put together an offer.
