How Does the Individual Bookings Department (FIT) Work

How Does the Individual Bookings Department (FIT) Work

Our online hotel reservation service is the best way to select and book a standard room quickly, but what if the client has special requests? For example, if the room must come with a view over the third palm tree on the left of the hotel and freshly squeezed grapefruit juice at 11:03? In such cases, the RateHawk.com individual bookings department (FIT) comes to the rescue.

RateHawk Blog
1533
2 minutes read

What does the FIT department do

  • Finds a hotel according to the specified parameters, even if it is not on the RateHawk.com website.
  • Requests the required room category with a specific view from the window and special services.
  • Composes a program of stay.
  • Orders ground services, excursions, transfers.
  • Rents conference halls/meeting rooms.
  • Orders dinners/banquets.

Simply put, FIT managers do everything possible to ensure that your client gets what they want and is kept happy.

How does the FIT department work

Consider a simple example. The client plans to stay at the same hotel often. To make sure they are guaranteed to get the best conditions, FIT managers:

  • Contact the hotel.
  • Discuss the terms of stay.
  • Agree on the most favorable conditions for your client.
  • Sign an agreement.

As a result, your client receives the best rates, a guarantee of a successful stay and a personalized approach to their requests instead of legal and organizational issues.

Benefits of working with the FIT department

  • Work based on a contract signed upon registration in the RateHawk system.
  • Payment in the contract currency for any hotel.
  • Fixing the rate in the contract currency.
  • Closing documents
  • 1% of turnover is returned in the form of points – RateHawk loyalty program bonus points. 1 point = 1 contracted currency unit.

There is no need to sign any additional contracts when working with the FIT department – the contract that you signed when registering with the RateHawk.com system is sufficient.


As practice shows, the FIT department is irreplaceable in complex tasks – when a client needs an individual approach. This saves you time and effort. To use the service, just leave a request on the website and wait for the manager’s response. On average, it takes only 1-2 hours to clarify the hotel conditions and put together an offer.

Leave a request

Tags: product
Go to the top
1533
2 minutes read
Share with friends Share