Inside the episode
The final episode looks at the trends that may shape travel over the next decade — from personalization and AI-driven technologies to changing traveler expectations.
You’ll hear more about:
- Why travelers are looking for more personal, meaningful experiences
- How AI can help travel professionals work with specific destination knowledge
- How smarter tools can support both sales and post-booking service
- Why reducing fragmentation remains an important goal for the industry
Ready to look ahead?
Press play to explore the trends, technologies, and ideas that may shape the next decade of travel.
The big idea
Ilya Kravtsov, Chief Commercial Officer, Emerging Travel Group, comments: “Travel agents cannot know everything about the destination, but they can learn a lot of very specific details. And that’s how they sell better, and that’s how they do the post-booking support better.”
This idea captures one of the key opportunities ahead: using technology to help travel professionals access the right knowledge at the right moment and create more tailored experiences for their customers.

