• correcting/amending booking data (twin/double bed, guest names, duration of stay etc.);
  • handling additional information and special requests (guests’ birthday, smoking/non-smoking room, honeymoon etc.);
  • request a transfer;
  • emergencies (please contact by phone in this case).

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Ways to contact the Support Team

1. Send an email to [email protected].

2. Call the Support Service universal number +357 251 23261 (or other local landlines displayed under a Customer Support button).

3. Write a message from requests in the online account.


In the event of force-majeure situations, nothing is more important than support. The RateHawk Support Team is available 24/7 any time, day and night.

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