What has changed
Previously in the rate description, we stated that in the event of cancelation after a set date, the fine would equal 100% of the booking cost.
Now, if the hotel or supplier provides varied conditions for canceling the booking, this is reflected in the rate conditions. The rates became more attractive due to such conditions.
For example, you booked a hotel in Moscow from 14 to 16 April 2020. The rate’s cancelation terms indicate that in the event of cancelation from 14 April 2020 12:00 to 14 April 2020 14:00, you need to pay a fine totaling 95.4$. In the event of cancelation after 14 April 2020, 14:00 the fine will total 100% of the booking cost.
Where to find information
Move the mouse cursor over the question mark in the cancelation column. Please note: such a cancelation policy only exists for those rates which had this option built-in from the beginning.
The cancelation conditions and fines depend on the policy of each separate hotel.
If you have any questions, then please write to your account manager. We will be pleased to answer them.