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5 minutes readContents
- What is a mid-office solution?
- How mid-offices work
- Why choose RateHawk’s mid-office integrations?
- RateHawk’s key mid-office integrations
What is a mid-office solution?
Managing multiple bookings, suppliers, and client transactions manually is time-consuming and prone to errors. That’s where mid-office solutions come in. These systems streamline operations by centralizing bookings and orders, automating tasks, and providing advanced reporting tools.
How mid-offices work
A mid-office bridges front-end client interactions with back-end financial and administrative operations. It functions as a CRM and process automation tool, consolidating all transactions into one unified system.
A mid-office system is built around requests and orders — digital records tracking every action, from ticketing and hotel bookings to modifications and cancellations. These requests connect seamlessly with:
- Supplier networks: Aggregators, GDS, NDCs, bed banks, hotel chains, transfer providers, rail networks, and rental car services.
- Client management tools: Each transaction is linked to a client profile, ensuring comprehensive customer management.
- Accounting and reporting systems: Financial documentation, invoicing, and revenue tracking are handled efficiently.
- Advanced analytics: Generate insightful reports on bookings, revenue, and agency performance.
By automating these processes, mid-offices help agencies reduce errors, improve efficiency, and scale their business effortlessly.
Why choose RateHawk’s mid-office integrations?
Choosing the right mid-office system can transform your travel agency. Here’s why RateHawk’s mid-office integrations are a game-changer:
- Digital track record: Consolidating all hotel booking operations and transactions from your travel business into one place.
- Streamlined workflows: Eliminate manual data entry and scattered processes by centralizing operations.
- Boosted productivity: Automation and seamless technology help your team focus on serving clients.
- Seamless connectivity: Mid-office solutions integrate effortlessly with leading industry suppliers for smooth transactions and reporting.
RateHawk’s key mid-office integrations
A highly automated mid-office and ERP system built for TMCs, OTAs, and travel agencies.
VITAoffice/Lima (Midoco) — Based in Germany, operating globally
Midoco is a highly automated mid-office and ERP system built for TMCs, OTAs, and travel agencies. Designed for maximum efficiency, it offers advanced automation across all operational layers.
Midoco enables travel professionals to:
- Automate imports, invoicing, and order creation for smooth post-booking processing.
- Integrate directly with GDS, CRS, and content providers such as RateHawk.
- Connect seamlessly with existing IT landscapes through web services.
- Export data in standardized formats compatible with common accounting systems.
- Calculate service fees flexibly and automatically, ensuring accuracy and consistency across every transaction.
By combining automation with deep system integration, Midoco empowers agencies to reduce manual effort, streamline processes, and elevate financial control.
An advanced web-based ERP system for the travel industry.
TINA (DCS+) — Based in Romania, operating globally
TINA (Travel IntraNet Application) from DCS+ is an advanced web-based ERP system for the travel industry. It maximizes office management efficiency and boosts productivity by automating daily processes.
TINA offers comprehensive solutions for travel agencies, including tools for:
- Sales processing, data management, and reporting.
- Office control and business forecasting.
- Seamless integration with third-party platforms.
Through automation and data analysis, TINA enhances bookings and invoicing accuracy, empowering agencies to make informed business decisions.
An integrated online solution for travel companies.
Optiweb (Optigest) — Based in Portugal
Optiweb Travel Portal is an integrated online solution for travel companies that enhances interaction, accessibility, and monitoring. It offers:
- Online hotel and package bookings.
- Automated supplier offers and internal program management.
- Analytics, broadcast management, and back-office integration.
By combining automation and user-friendly design, Optiweb simplifies travel management and improves supplier collaboration.
A global management software for travel professionals.
ViaXeo (ViaXoft) — Based in France
ViaXeo by ViaXoft is a global management software for travel professionals. It enables agencies and tour operators to manage their operations — from invoicing and statistics to customer relationships — in one platform.
ViaXeo also includes tools like:
- Tots, Pnuts, and Skyner: Programs that optimize the booking process, boosting technical performance and reducing flight reservation costs.
- TravelDecisions and TravelBox: Solutions developed specifically for business travel agencies to deliver high-quality service and operational excellence.
A web-based platform that automates the sale and management of tourist services.
xTur — Based in Poland
xTur is a web-based platform that automates the sale and management of tourist services. It emphasizes user-friendly design, robust functionality, and configurable access rights.
Key features include:
- Integration with major booking and hotel systems.
- Multi-currency settlement and in-depth reporting.
- Support for multiple offices and compatibility with external accounting and GDS systems.
- Bulk invoicing, mass payments, and personalized contractor settings — all accessible from any device.
An online platform that automates the sale and management of travel services.
WAK INTRA — Based in Czech Republic
WAK INTRA is an online platform that automates the sale and management of travel services. It provides:
- Integration with major booking and hotel systems.
- Advanced reporting and secure web-based access.
- Multi-currency and multi-language support.
- Bulk invoicing and flexible user permissions for managing multiple offices.
With its secure and intuitive interface, WAK INTRA is a powerful mid-office solution for travel businesses of any size.
Soar with RateHawk’s mid-office integrations
Mid-office solutions are the backbone of modern travel agencies for efficiency, accuracy, and automation. By integrating with RateHawk, agencies unlock seamless access to our vast inventory, boost productivity, and streamline workflows.
No matter your agency’s size, a powerful mid-office system can supercharge your business — enabling you to focus on growth while automation handles the rest.
If you want to download orders from our system to a mid-office of your choice, please contact your Account Manager.
