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Ilya Kravtsov, Managing Director, B2B Department Emerging Travel Group
We learned in 25/8 mode to manage cancelations and refunds. We reconfigured processes, arranged closer cooperation with suppliers, set up rapid system for notification of our partners, and, despite all the hurdles, continued to develop our product.
Many people looked at us with surprise and asked why we bothered: who cared at the end of the day? The world as we knew it, had changed forever, they told us. But we believed and continue to believe that professionalism of our partners and human need to travel would win. We continue to be sure that high-quality and user-friendly B2B products would always be in demand among travel professionals.
And now to the main point: the travel business is facing a very tough period. The time has come for us to relaunch not just a single business, but an entire industry. All of us need to learn how to work and make money in the new reality.
The entire RateHawk team believes that your experience, desire to work, and strength of spirit will overcome the challenge ahead of us, and that the travel industry after its re-birth will rise like a phoenix, becoming better and bigger.
So let’s relaunch travel!
Take care of yourself and your close ones.
