How a mid-office functions

A mid-office is an accounting system allowing you to upload bookings from different suppliers, manage invoices and payments, and generate reports. If you work with a mid-office, processes are automated and all information is stored in the same place: this will save time and lower the risk of “manual” errors.

Examples of mid-offices:

• Sapeig;
• TINA;
• xMid — TraSo;
• Z.I.E.L.;
• MIDOCO.

How to connect RateHawk to a mid-office

We already work with popular mid-offices (for example, with TINA and Sapeig) and we continue to connect new ones. If your mid-office integrated RateHawk and set up a connection for you then bookings in our system will be recorded in it automatically.

Please note: currently, only hotel bookings are uploaded to mid-offices. As soon as this function becomes available for air tickets, transfers and other travel services, we will let you know.

If your mid-office is still not integrated with RateHawk, but you want to upload bookings from our system, you can do this in three stages:

• Contact your account manager and ask them for an integration key for the mid-office.
• Contact your mid-office, ask them to get connected to RateHawk and send them the integration key that you received together with the documentation.
• Once integration has been completed, please let your account manager know. They will also help if any issues arise during the integration process.

Integration will take a few days, and after that you can keep track of bookings wherever it’s convenient.

Please contact your account manager with any questions about integration with RateHawk.

We are confident that integration of your mid-office will make it even more convenient to work with RateHawk! As a reminder, our partners have access to 1,700,000 accommodation options throughout the world, air tickets, transfers and other travel services.

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